Posted by Tara Burner on December 15, 2009
Wow, in under 20 minutes from my last post I’ve had two excellent customer service encounters!
First one…lets just say I will not be buying games from Target ever again!
All games will be purchased at
GameStop #1667
Boulevard Square
10900 PINES BLVD
Pembroke Pines FL, 33026
(954) 392-3838
Because, last night after my ordeal with lousy Target service, I called GameStop and a young dude said he had 2 of the games and he’d put one aside for me til this morning! Cool!
I just went to GameStop and sure enough I got the last copy of this game!
Excellent!
The kid (okay anyone under the age of like 30 is a ‘kid’ to me–but he was probably in his 20’s) this morning was exceptionally nice, carried on conversation and found where the other ‘kid’ had put my game on hold.
Awesome!
So, problem resolved in under 20 minutes which is less time than I spent on the phone with the lousy people from Target.
GameStop is my new place to get games!
Posted by Tara Burner on March 30, 2009
Okay yesterday my cell phone finally decided to die with no way to repair it.
I knew it’s day was coming, had hoped to prolong it though.
I dealt with having no phone on Sunday and part of today before giving in and heading off to TMobile.
Well I get there this morning and some nastyattitudey girl was working there.
She lacked any form of personality, was just yuck to deal with.
When I explained what was wrong with the phone her response was:
“you can get a free one in November”
My response was: “Ummm as much as I do not want to buy a phone, somehow I don’t think 8 months without a phone is going to cut it, is there any way to repair it?”
Her: “don’t know, you need to just buy a new one. The Gravity is $135 for you.”
at that point I asked: “What time will Greg be in?”
Her: with loud sigh proceeding “noon”
Me: “Okay then I’ll be back when he’s here”
and I left….
Sorry to say well actually not sorry, but I refuse to give nasty people my money.
So, I went back after noon and saw Greg.
He kindly explained what was wrong with my ancient phone and that it was beyond repair but they were accepting phones to recycle since Cell Phone Recycling Week is coming up in April.
Hey, that works for me!
Then he told me it’d be $135 to upgrade to the Samsung Gravity. And, no I did not want a Blackberry or even the G1 that I formerly wanted. Just give me an easy good phone w/a full keyboard and I’m good to go!
So, of course I went with the grey and green one!
While he was doing the paperwork he said that I was eligible to get it and pay in 4 payments at no interest!
COOLNESS…works for me!
(note: Ms Rude Attitude this morning didn’t mention any of that! She just said to wait til Nov to get it free or pay the $135)
He saved all my stuff to my SIM card and got me all set with the new phone.
And out the door I went happily having dealt with someone who’s always polite, friendly, knows what he’s doing and worked a good deal for me, plus saved all my music, contacts, images, etc. for me.
So, note to those who work on commission (they do at TMobile), next time you deal with someone perhaps you should be a bit friendlier, try to acknowledge and/or rectify their problem/situation, and offer them what you can…that is if you want to get the sale.
If not, well then guess they’ll leave like I do and wait til someone nice is working and give that person their business!
and to Greg at TMobile in Pembroke Pines on Pines & Douglas…thanks!
Posted by Tara Burner on June 20, 2008
Wow a cell phone company who repeatedly excels in great customer service. I’m impressed…again.
See, the other day my cell phone decided it wanted to venture off into the big yonder via the easiest exit…the toilet.
Well, I did get it out and YES the water was clean toilet water before I snatched my wonderful phone from the water only to discover that no matter how much blow drying, blowing it out w/compressed air and letting it dry that phone was not coming back to life!
So, no major problem…I had 2 cell phones, 1 each w/2 different companies. I’ll just transfer the phone number from one to the other since I rarely used my original Tmobile #
It took me over 30 mins on automated phone nonsense with the original company to just get my account number and ID so I could authorize the transfer of the phone #
Today I had to call Tmobile as the voice mail hadn’t gone through yet and it’d been 48 hours, the woman on the phone who was in IL (sorry don’t remember her name) was mega sweet, nice, outgoing and even talked while we waited for the system to update my voice mail options.
I was totally shocked, only a few mins on hold, a live FRIENDLY person and she resolved my problem in under 5 minutes!
And, get this…she thanked me for my biz and wished me a good day!
Not often heard of anymore, especially when dealing w/cell phone companies, so hats off to Tmobile…again!
